General Terms and Conditions

 
Version 3.0, dated March 1, 2026

Dragonfly Retreats is a registered trademark of Big Cats of India LLC, Altwiesenstrasse 181, 8051 Zurich, Switzerland. 
The General Terms and Conditions (GTC) outlined on this page are subordinate to and governed by the General Terms and Conditions of Big Cats of India LLC.

1. Subject of this GTC

1.1.

These GTC regulate the legal relationship between the participant and Dragonfly Retreats, hereinafter referred to as the retreat organizers. The retreat organizers specialise in organizing retreats for supporting nervous system regulation and self-development in various venues.


1.2

These GTC apply if the retreat organizers are the organizers of the booked retreat or offer other services in their own name.

2. Conclusion of contract 

2.1 
The contract is concluded with the confirmation of the written, telephone, electronic (online) or personal booking by the participants. In any case, the contract is concluded upon confirmation of the booking by the participant.
From this point in time, these GTC shall apply.
2.2
Special requests only become part of the contract if they have been expressly accepted and confirmed by the retreat organizers.

3. Prices, price increases and fees

Subject to other offers, all prices are in Euro and are per person for the retreat.
The retreat price includes accommodation in a shared room (typically a double or triple room). A single room can be booked for an additional surcharge, which is stated separately. Room allocation is subject to availability. All prices may be subject to applicable taxes depending on legal requirements.

4. Payment

4.1
A deposit of 30% of the total retreat price (including extras) must be paid to confirm the booking.
The remaining balance must be paid no later than 60 days prior to the retreat start date.
For bookings made less than 60 days before the retreat start date, the full amount is due immediately.

4.2
If the deposit or final payment is not made on time, the organizers reserve the right to withdraw from the contract and charge cancellation fees in accordance with Section 9.

4.3
The retreat organizers offer the following payment options: prepayment and deposit.

5. Change of contract by the retreat organizers

 
5.1 General changes to the retreat program

5.1.1 
The retreat organizers reserve the right to change the retreat program according to the needs of the group/participants. 

5.1.2 
The retreat organizers also reserve the right to change programs or individually agreed services or team members (e.g. accommodation, activities, team members) in the interest of the participants if unforeseen circumstances make it necessary.

5.1.3 
In particular, the retreat organizers are not liable for changes in the program that are due to force majeure, official measures, strikes, weather conditions or delays by third parties for which the organizers are not responsible. However, the organizers endeavor to provide equivalent replacement services.

5.2 Cancellation of the retreat by the retreat organizers

5.2.1 
If the retreat has to be canceled for a reason for which the organizers are responsible, the participant is entitled to a refund of the booking price already paid. A claim for damages (and also for consequential costs arising from this) is excluded. Since the booking of international flights is not included in the retreat's offer, a refund for such already booked flight tickets must be clarified directly with the respective airline. The retreat organizers assume no liability for this and cannot provide any compensation.

5.2.2 
If the minimum number of participants is not reached, the organizers can cancel the retreat up to 60 days prior to the retreat start date. In this case, the participant is entitled to a refund of the booking price already paid. A claim for damages such as paid travel arrangements is excluded. 

5.2.3 
In case of force majeure (e.g. natural disasters, epidemics, unrest, official regulations, strikes, etc.), the retreat organizers can cancel the retreat at any time. In this case, the participant is entitled to a refund of the price already paid. A claim for damages is also excluded here.
 

6. Interruption, early termination of the retreat and services not used by the participant

If the participant has started the retreat and leaves it prematurely, he is not entitled to a refund of the booking costs. This also applies to services or sessions that the participant does not use during the retreat.

7. Entry requirements, visa and health regulations

7.1. 
The participant is responsible for complying with the respective passport, visa and health regulations (vaccinations, etc.) as well as for compliance with entry regulations (customs, foreign exchange, import regulations, etc.). The retreat organizers will inform you in advance about entry and visa requirements. However, the participant must obtain the necessary visa himself.

7.2. 
In the event of pregnancy, the participant is obliged to inquire about the transport conditions (airline, etc.) before booking and to inform the retreat organizers about this. If transport is refused due to pregnancy, the retreat organizers decline all liability.

7.3
Taking along and transporting animals is not permitted.

7.4
All disadvantages and costs resulting from non-compliance with the above regulations are fully borne by the participant.

8. Insurance 

The conclusion of suitable insurance is the sole responsibility of the participant. Obtaining cancellation and/or return travel insurance is expressly recommended and should cover the following risks: rescue, recovery, search and repatriation costs as well as the costs of cancellation for compelling reasons. In addition, no luggage, theft, accident or health insurance is included in the retreat. The retreat organizers expressly recommend that the participant also take out appropriate insurance against such risks.

9. Cancellation of the retreat by the participant

 
9.1 
The cancellation of a booked retreat must be made in writing by e-mail to the retreat organizers. 

9.2 
A processing fee of Euro 100,00 per person will be charged for the cancellation. In addition to the processing fees, the following cancellation costs will be charged:

In addition, the following cancellation terms apply:
  • More than 60 days before the retreat start date: full refund
  • Between 60 and 30 days before the retreat start date: 50% of the total retreat price
  • Less than 30 days before the retreat start date: 100% of the total retreat price
The date of receipt of the cancellation determines the applicable charges.

9.3 
These conditions also apply if a specific therapist or team member is replaced or cannot attend. 

9.4
If the participant does not attend or lacks required travel documents, the full booking price remains payable.

10. Warranty

The retreat organizers guarantee to carry out the agreed services in the quality customary in the industry. 

11. International flight bookings

 
The booking of international flights and the payment of the corresponding flight tickets are the sole responsibility of the participant and are not included in the offer. The retreat organizers accept no liability or reimbursement for this. The contractual provisions of the flight provider apply. The punctual arrival at the retreat venue is the sole responsibility of the participant. When booking a flight, the participant must allow enough time for onward connections to the retreat venue. Delays are not uncommon and retreat organizers cannot guarantee connections to bookings made by participants. 

Participants are strongly advised not to book flights or non-refundable travel arrangements until they have received official confirmation that the retreat will take place. The retreat will only be confirmed once the minimum number of participants has been reached.

12. Liability

 
12.1 
The retreat organizers ensure that the retreat is properly organized and carried out in accordance with the contract. If international agreements and national laws provide for limitations on compensation for damage resulting from non-performance or improper performance of the contract, the retreat organizers are only liable within the framework of the relevant applicable agreements and laws.

12.2 
Any liability of the retreat organizers is excluded if and to the extent that the non-performance or improper performance of the contract is due to the following events:
  • to defaults on the part of the participant;
  • to unforeseeable or unavoidable omissions by third parties who are not involved in the provision of the contractually agreed services and for which the retreat organizers are not responsible;
  • to force majeure or to an event which the retreat organizers could not foresee or avert despite all due care.
12.3 
Participants have full responsibility for what they experience and learn. They bear full responsibility for themselves and their own actions within and outside the retreat and are responsible for any damages they cause.

12.4 
Participants agree to provide the organizers with truthful information before the retreat about physical or psychological problems that might be relevant to their participation at the retreat.

12.5
The organizers assume, except in cases of intentional or grossly negligent conduct from their part, no liability for personal injuries or property damage in connection with the retreat. The liability for damage of any kind due to lack of suitability of a participant or non-compliance with instructions, as far as permitted by law, is expressly excluded.

In justified cases, the organizers reserve the right to exclude participants from further participation. In this case, the participation fees will not be refunded.

12.6.
The retreat organizers undertake to prepare the retreat carefully, but cannot foresee all risks and eventualities. In view of these risks, participation is at the participant's own risk. In such cases, the liability of the retreat organizers is limited to intent and gross negligence.

13. Data protection

 
13.1  
Data security: The retreat organisers will take all reasonable measures to protect the data in accordance with the applicable legal regulations, in particular within the framework of the new Swiss Federal Act on Data Protection (nFADP) and the General Data Protection Regulation (GDPR) of the European Union.

13.2 
Consent to data processing: The participant expressly agrees that the retreat organizers may process and use the data collected as part of the conclusion of the contract to fulfill the obligations arising from the contract. This may include the transfer of certain personal data to the destination country of the retreat, the data protection of which may not meet Swiss or EU standards. The participant gives his express consent by signing the booking contract and the attached data protection clause.

13.3 
Disclosure obligation: The participant is aware that the retreat organizers are obliged and authorized by order of courts or authorities to pass on information about the participant to them or to third parties.

13.4 
Marketing purposes: Unless the participant expressly objects, the retreat organizers may use the participant's blurred images or pseudonym information for marketing purposes.

More information about data protection is available from the Privacy policy.

14. Changes

 
These GTC can be changed by the retreat organizers at any time. The new version comes into force 30 (thirty) days after publication online by the retreat organizers. In principle, the version of the GTC that is in force at the time the contract is concluded applies to participants. Unless the participant has agreed to a newer version of the GTC.

15. Priority

These GTC take precedence over all older provisions and contracts. Only provisions from individual contracts, which specify the provisions of these GTC, take precedence over these GTC.

16. Severability Clause

Should a provision of this contract or an enclosure of this contract be or become invalid, this shall not affect the validity of the rest of the contract. The contracting parties will replace the ineffective provision with an effective provision that comes as close as possible to the intended economic purpose of the invalid provision. The same applies to any gaps in the contract.

17. Governing Law / Jurisdiction

These GTC are subject to Swiss law. Insofar as no mandatory legal provisions take precedence, the court at the seat of the retreat organizers is responsible. The organizers are free to bring an action at the defendant's place of business.